House Apart Hotel

Terms & ConditionsOurStandard Terms & ConditionsTheseconditions are set on the basis upon which House Apart Hotel accept bookings torent its serviced apartments. These conditions are accepted by you whether youare a guest or booking on behalf of others.1     Pricing, Booking andPayment1.1.    The quoted rates we advertise are subject to change without prior notice andcan vary.1.2.    Any booking made, will only come in to existence when payment has been made infull and your       confirmation has beendispatched by us.1.3.         AtHouse Hotels Liverpool, bookings will not be accepted from any paying guests ifthe lead booker and all guests with the lead booker are under 25 years old..Proof of identification and date of birth may be requested on arrival and ifnot presented on request, we reserve the right to cancel the booking.1.4.         Uponarrival, the lead guest must complete the identification check and registrationform.1.5.     Bookings can bemade online or by telephone, on confirmation of a booking a fee to the value of30% of the total price is required hereafter referred to as the booking fee.1.5.     Online bookings do have set terms and conditions which adhere to any 3rd partyinvolved (such as   Booking.com, etc) –it is up to you as the client to read and accept these terms prior to making areservation.   As soon as your confirmation and invoice are received,please check the details carefully. If anything is not correct you should tellus immediately. However, we regret we cannot accept any liability if we are notnotified of any inaccuracy in the documentation. If there is an error in theconfirmation or invoice, we reserve the right to correct it as soon as we becomeaware of it and will do so within 7 days of issue of the confirmation orinvoice or, if your arrival date is within 7 days of booking, no later than 24hours before your arrival date.1.6.    If booked less than 30 days  prior to therental commencement date full payment of apartment rental must be made upon thebooking of the apartment.  1.7.    The preferred method of payment is by Worldpay.  Payment can also be madeby cash or by bank transfer however a seven-day allowance is necessary for banktransfers to be cleared. Failure to meet these terms may result in acancellation without advance client notification.1.8          If you wishto extend a stay please give us as much notice as possible to facilitate yourrequest. All extensions are subject to availability and rate change.Where notice to extend a stay has been given,we reserve the right to take all additional payments and charges from anycredit/debit card used to make the original booking, or an invoice for theextended period will be sent to your billing address and payment must be madeby return. 2.      Cancellationby CustomerInthe event you wish to cancel your booking, the following charges will be made:2.1.    A cancellation made 8 weeks or more before your rental commencement date, 30%of the rental charge will be held.2.2.    A cancellation made less than 30 days before your rental commencement date,100% of the rental charge will be held.2.3.         We strongly advise that clients takeout the necessary Insurance to cover any costs associated with having tocancel. 3.  Changes by UsWe do not expect to have to make any changes toyour booking, however occasionally bookings have to be changed or cancelled orerrors in information or other details corrected and we reserve the right to doso. If this does happen, we will contact you by telephone or email wherereasonably possible. If a change has to be made or your booking has to becancelled we will, if possible, offer you an alternative apartment of similartype and standard in a similar location for the same period. If the alternativeapartment is advertised at a lower price, you will receive a refund of theprice difference. However, if the alternative apartment is at a higher pricethe new price will be payable. If you do not wish to accept a change or anyalternative apartment offered or we cannot offer you a suitable alternativeapartment, you may be entitled to cancel your booking and receive a refundunless this is the result of an Event beyond our Control – see below.You should tell us as soon as possible whetheryou wish to accept any change or alternative apartment offered or alternativelyif you want a refund.Events beyond our Control include but are notlimited to the following: act of God, outbreak of hostilities, riot, civildisturbance, acts of terrorism, revolution, the act of any government orauthority (including but not limited to refusal or revocation of any license orconsent), fire, flood, lightning, explosion, fog or bad weather, epidemic,interruption or failure of a utility service (including but not limited to electricity,gas, water or telecommunications), renovations and building work undertaken atthe property or in the local area, strikes, lockouts or boycotts, embargo,blockade. 4.      Arrival andDeparture Times4.1.     All guestsshould report to our main reception at House Hotels Liverpool located atBaltimore St, Liverpool,L1 9HZ. Any bookings for House Hotels Liverpool – RodneyStreet and House Apart Hotel – Knight Street should also check-in at this siteto run through the check-in procedure and collect keys for the apartments.Water Street, Mathew Street and Duke Street, we will contact you with check ininstructions.4.2.        Specific arrival and departuretimes will be arranged upon the booking, which must then be strictly adheredto.4.2.    Standard check-in times are from 3pm to 5pm Monday to Sunday, or by arrangementif outside of these times.  Pleasebe aware that we are a small independent run business and do not operate a 24-hourreception or check in.4.3.    The latest check out time is 11am on the day of the departure. The procedure ofdeparture will be confirmed on arrival.  5.      Rightto Decline5.1.   House Hotel Liverpool reserves the right torefuse, alter or cancel a booking, even after the receipt of final payment. Inaddition, the business is relieved of all liability should the reservedaccommodation not be available due to circumstances beyond our control. In suchan instance, alternative arrangements will be made in similar accommodation ora full refund will be offered. However, no refund or liabilitywill apply to a situation where a client is requested to vacate, or leaves oftheir own accord, prior to the expiration of the booking. 6.      Behaviour6.1.    Guests are required to behave in responsible manner, respect the accommodation,and other occupants within the premises and surrounding neighbourhood.  Noise should be kept to a minimum betweenthe hours of 10pm and 7am. This also includes causing any kind of nuisance,disruption towards other residents.  Visitors to guests will be asked tovacate the premises after by management or an overnight fee will be applied of£50.00 per person.6.2.    The person who made the booking will be held responsible for the behaviour ofthe guests in his / her party and visitors.  We will require the fullnames and addresses of all visitors.6.3.    We reserve the right to terminate this contract if the behaviour of thecustomer is likely to endanger the safety or well being of other guests in theparty, himself, or any other occupants within the House Apart Hotel or otheraccommodation, prior to or during their stay.6.4. We do not allow metal canisters, if anyfound full deposit will be taken.6.5.We have a strict over 25 years of age tobook our apartments. 7.      AccommodationAll apartments are occupied as servicedapartments and are only to be used as temporary or holiday accommodation foryou, or your organisation. They are not for use as the principal, additionalhome or residence of guests; you will not be entitled to a tenancy or anassured short hold or assured tenancy. No relationship of landlord and tenantis created, and no statutory security of tenure exists now or when the periodof occupation ends. If you or any member of your party fails to vacate at theend of the period, you will be charged the appropriate accommodation chargesfor the continued period of occupation. No person’s other than the guests havethe right to use the apartment.These conditions constitute an excludedagreement under S(3A)(7)(a)of the Protection from Eviction Act 1977 (asamended) and cannot be construed as an assured tenancy under the Housing Act1988 (as amended).We cannot guarantee an exact apartment numberprior to arrival.The maximumguests in an apartment is determined by the number of beds in the apartment. Ifthe maximum number is exceeded then we, or the preferred supplier, may refuseaccess to the accommodation and/or reserve the right to charge for additionalapartments.For insurance reasons, the totalnumber of guests staying in eachparty must not exceed the maximum occupancy capacity as specified on yourreservation. 8.Facilities and services  8.1.        Cleaning: All apartments are cleaned ondeparture only. Housekeeping may offer courtesy calls for longer stays to offeradditional supplies, linen/towel change if required and general cleaning.8.2.         Maintenance: Routine maintenance is carried out regularly by our Managementteam; however, occasionally we may need access to your apartment to carry out essentialmaintenance. We will normally give you 24hours notice except in the event of anemergency when we require immediate access provided immediate access is notrequired.8.3.         Broadband: While we will make every effort to ensure the service is availableat all times, we are unable to guarantee any internet or broadband connectionand where a fault is deemed to be associated with the users’ hardware orsoftware no support will be available. We are not responsible for loss ordamage to guests’ computers or software at any apartment or while connected toa network service. Guests must not use the broadband connection at theapartment for illegal or immoral purposes and we reserve the right to pass onany records to the authorities if required.8.4.         Security: Guests will be provided with a set of keys to access the property andthe apartment. Additional sets can be provided on request. It is yourresponsibility to ensure you are in possession of these at all times and thatthey are returned at the end of your stay. An additional charge will be madefor replacements and if we are required to provide access due to lost orforgotten keys.8.5.         Interruption to services: We will make every effort to ensure that guests enjoya peaceful stay, however, cannot guarantee or be held responsible for anyfailure or interruption of, services to the apartment or the building, includingelectricity, water or any damage to broadband, internet and othercommunications, including disruption or noise caused as a result of repairworks being carried out in another part of the property.Where we are made aware of such failure or interruption,we will endeavor to rectify such services within a reasonable period of time atour apartments and will use reasonable endeavors to ensure any preferredsupplier is made aware of, and rectifies, such problems within a reasonableperiod.8.6.         Management Services: Our Management team is available to ensure your stay is ascomfortable and enjoyable as possible. Contact details and working hours aremade available on arrival. 9.      Loss or Damage9.1.     Guests are required tokeep the apartment, the furniture and the fittings inthe same conditions as found on arrival.  We allow approximately 1 to 10hours for cleaning depending on size of apartment – if an excessive andunacceptable level of mess is made, we will levy an additional charge whichwill be taken from card details provided at time of booking.9.2.    1 or 2 sets of keys are provided on arrival.  It is the customer’sresponsibility to ensure that they are in possession of these at all the timeand that they are returned safely on the day of departure. If failed to returna charge of £75 per key will be taken from the card details provided at time ofbooking.9.3.    As security against loss and/or damage. A security deposit between £250 and £1000.00 perapartment will be taken upon check-in at the discretion of House HotelsLiverpool.9.4.    Ifyour security deposit does not cover the total additional charges, we will beentitled to recover this from you without delay. 10.      PetsPetsare not allowed on the premises at any time, with the exception of registeredguide and hearing dogs accompanying their owners.11.  SmokingWehold a strict no smoking policy; smoking is not permitted in any area.  Ifthis rule is not adhered to we reserve the right to implement a charge to coverthe cost of deep cleaning and out of letting time.  This will be chargedat £150.00 per room.Smokingis permitted outside the buildings.12.  Liability House Hotels Liverpool and its employees shallnot be liable for any damages, loss or personal injury which may be sustainedby a persons or property within the building at any time during the reservedstay. 13.  Quality, Feedback and Complaints13.1We are committed to providing quality accommodation and we welcome feedbackfrom our guests.13.2.In the event of a complaint, it should immediately be brought to the attentionof the manager or owners and we will endeavour to put right any problem iffixable immediately.  If not, then we will endeavour to rectify at theearliest opportunity. 14.  Default by the CustomerItis consumer responsibility to ensure that all documentation and details issuedto you by House Hotels Liverpool are correct. In the event that you do notagree with the documentation, this must be brought to our attentionimmediately.15.  Special RequestsRequestsfor specific accommodation, cots, and additional beds for children should bemade at the time of reservation; these are subject to availability.16.  Late ArrivalsFailureto notify us of a late arrival after  5pmmay result in reception being unmanned and access to accommodation beingrestricted.  We send out confirmation and ask that guests let us know arough time of arrival to avoid any problems.17.  Confirmation of BookingAllbookings are subject to availability and written / email confirmation.18. Insurance We are not responsible for the theft and/or damageof your personal belongings during your stay in any apartment booked.  Therefore,you are advised to ensure you have appropriate insurances in place. In addition,you are advised to ensure you have appropriate travel insurance to cover cancellationand medical expenses 19.  Privacy statementWefully respect your right to privacy. Personal information will not be requestedwithout your permission. Any information provided will be treated with the upmost confidentially and used only for the process of making Requestedbookings, follow up emails including feedback request. No information will be made available or distributed to any third-partycompanies or individuals. IAgree to all terms and conditionsSignhere_____________________________________________________________